Check your internet connection to make sure you can access your account. If you still can’t see your ticket, you can go to our in-person Box Office and request a print version of your ticket. 

The imagineNATIVE In-person Box Office is on the first floor of the TIFF Bell Lightbox, and will be open from October 18 – 30. Hours of operation are 2:00 PM – 10:00 PM.

For more information, please contact our online support team through our Help Chat.