Box Office

Festival Tickets

This year’s festival will be taking place October 18-23, 2022 – Toronto | October 24-30, 2022 – Online and as such we have different ticket options available.

Online Tickets

Price What You Get

Online Pass

$50

Access to all the films offered on our online platform for the duration of the Festival

$6

Access to the selected film or shorts program until the end of the Festival

Single Tickets

If you wish to buy tickets to stream individual works online, please click the button below to purchase a Virtual Ticket from the individual work’s event page. 

CUSTOM PACKAGEs

If you have been sent a complimentary package or have been approved for the HST exemption for Indian Status Card Holders, you can redeem your package now.

AVAILABILITY: Tickets are subject to availability, even to package holders, so make sure to book your tickets early! We have limited capacity due to COVID-19 safety restrictions in most venues. We appreciate your understanding. Tickets, packages and passes are final sale.

RUSH TICKETS: There are NO Rush tickets available this year; however, a limited number of tickets for each screening will be held at the in-person Box Office for day of purchase.

ACCESSIBILITY: You can find information about captioning, ASL interpreters and geo-blocking here.
 

CONTENT WARNINGS:  Please see the film listings on our events schedule for content warnings. 

GST EXEMPTION: For Status card holders, please email boxoffice@imagineNATIVE.org if you wish to use your Status card to purchase packages, passes, or tickets online. Otherwise, you can visit the imagineNATIVE Box Office in person starting October 18 and present your Status card when purchasing tickets or packages.

FINAL SALE: Tickets, packages and passes are final sale.

IN PERSON FESTIVAL

Packages Price What You Get

Single Package

$150

One ticket to all film screenings and special events excluding Industry events**

Includes Online Pass

Dual Package

$250

Two tickets to all film screenings and special events excluding Industry events**

Includes Online Pass

Festival Supporter Package

$225

One ticket to all film screenings and special events excluding Industry events**

Includes Online Pass

Plus get a tax receipt for $75

Single
Package

Dual
Package

Festival Supporter
Package

Tickets are subject to availability, even to package holders, so make sure to book your tickets early! We have limited capacity due to COVID-19 safety restrictions in most venues. We appreciate your understanding. Tickets, packages and passes are final sale.

EARLY BIRD SPECIAL: All package holders can book 10 tickets from September 23 to 30 before they go on sale to the general public!!

Single Tickets Regular Seniors/Students with ID*
Screenings
$10
$6
Welcome Gathering

Free
Ticketed**

Free
Ticketed**

Opening Night Party Only
$15
$10

Friday, October 21
TD Bank
Group Free Friday***

Free
Ticketed**

Free
Ticketed**

The Beat

$15
$10

Awards Presentation

Free
Ticketed**

Free
Ticketed**

*Discounted tickets are sold at our in-person Box Office only.

**Tickets are subject to availability so make sure you book your tickets early!

***Tickets to Free Friday Screenings can only be obtained in person on Friday October 21 between 2:00 PM to 10:00 PM at the imagineNATIVE Box Office located at the TIFF Bell Lightbox. Limit of two tickets per person.

This initiative has been made possible by the generous support of the TD Bank Group.

What's happening with COVID procedures?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

Where do I get tickets to the in-person screenings?

You can purchase single tickets and packages through our online box office

When do tickets and packages go on sale?

Ticket Packages are available to purchase now. Single tickets will be available for purchase on October 1, 2022. 

You can purchase single tickets and packages through our online box office

Will these films also be available online?

Selected films will screen during our online festival from October 24 – 30. 

Will the seats be assigned or general seating?

The screenings at the TIFF Bell Lightbox and the Ted Rogers Hot Doc Cinema will be assigned seating. 

I’m at the event and I don’t know where to go. Help!

Look out for one of our friendly volunteers – they’re here to answer all your questions and point you in the right direction!

My ticket isn’t loading! Help!

Check your internet connection to make sure you can access your account. If you still can’t see your ticket, you can go to our in-person Box Office and request a print version of your ticket. 

The imagineNATIVE In-person Box Office is on the first floor of the TIFF Bell Lightbox, and will be open from October 18 – 30. Hours of operation are 2:00 PM – 10:00 PM.

For more information, please contact our online support team through our Help Chat. 

How do I get to the screening venues?

TIFF Bell Lightbox

TIFF Bell Lightbox can be reached from the accessible St. Andrew subway station, and by the following streetcar lines servicing King Street West: Route 504 & Route 503

Nearby parking spots include:

Underground parking at 350 King Street West

Simcoe Place – Lot #436 (Simcoe Place, Front Street West)

GoPark (9 Widmer Street)

BestParking GO PARK Parking (120 Peter Street)

We recommend checking your route in case there are any TTC closures that could affect your travel time. 

Hot Docs Ted Rogers Cinema

The Hot Docs Cinema is located near the accessible Bathurst Subway Station, approximately a 4-min walk to the theatre. You can take the 511 streetcar/bus and get off at the Bathurst St at Lennox St. stop. 

Nearby parking spots include:

Green P Parking 085 – 622-644 Markham St.

Parking Lot (near PAT) – 610-654 Manning Ave Parking

Green P Parking 093 – 696 Euclid Ave

We recommend checking your route in case there are any TTC closures that could affect your travel time. 

What are my accessibility options at the in-person screenings?

TIFF Bell Lightbox

TIFF Bell Lightbox’s main entrance is 52″ wide with automatic balanced sliding doors. TIFF Bell Lightbox’s side entrance is 40″ wide with a push-button swinging door. The building elevators measure 41″ wide, and there is a wheelchair-accessible ramp that measures 111″ wide leading up to the cinemas on the second floor.

THE CINEMAS

We will be using Cinema’s 1, 3 and 4 – all of which have wheelchair seating as well as step free accessible seating.  The doors are propped open during film load in and closed during the films, however there are ushers positioned near the exits who will open the doors for those who may need to leave during any screening.  Please contact boxoffice@imaginenative.org and/or accessibility@imaginenative.org  if you have questions or concerns about what seats to book

Service animals are allowed on the premises.

Hot Docs Ted Rogers Cinema

The main entrance has large wide doors (36”) with an automatic door opener. Service animals are welcome in all areas of the cinema that are open to the public. 

THE CINEMA

The main floor of the auditorium has designated wheelchair locations within the auditorium and is equipped with transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.  Please contact boxoffice@imaginenative.org and/or accessibility@imaginenative.org  if you have questions or concerns about what seats to book.

Where are the washrooms located?

TIFF Bell Lightbox

The first floor has two push-button swinging-door washrooms with two grab bars. The doorway measures 34″ wide and includes a lever handle, as well as a sensory sink that is 33″ high from the ground.

The second floor has one push-button swinging-door washroom with two grab bars. The doorway measures 34″ wide and includes a lever handle, as well as a sensory sink 33″ that is high from the ground.

The second floor also has one push-button accessible swinging-door washroom with sufficient rotating space for a wheelchair. The doorway measures 36″ wide and includes a lever handle, two grab bars, and a sensory sink that is 33″ high from the ground.

You can find all-gender washrooms in the theatre lobby and on each cinema floor. Visitors are encouraged to use the bathroom they are most comfortable with. Harassment of any kind, including harassment based on gender, is in violation of our Code of Conduct.

Hot Docs Ted Rogers Cinema

The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.

What's happening with COVID procedures?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

What is the COVID procedure for the TIFF Bell Lightbox?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

What is the COVID procedure for the Hot Docs Ted Rogers Cinema?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

ONLINE FESTIVAL

Can I Chromecast?

You can cast to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser.
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

Can I use the web browser built into my TV?

Maybe. Unfortunately many built-in Smart TVs’ web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

Can I connect my computer with a cable to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac: Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

I see a black screen when I'm trying to AirPlay on my TV

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

How can I watch movies from the Festival? 

You must purchase a package or single ticket from our online box office. You will be sent a link and an access code which will direct you toward our digital screening platform where you can watch films from the comfort of your own home. 

Can I watch these films from anywhere in the world?

No, unfortunately, our films have different geographical restrictions depending on their distribution rights. 

You can find out if the film is available for your location by checking the Film Geoblocking Info. 

How long are films available to watch? 

All selected films will be available to watch online from October 24 at 10:00 am EST to October 30 at 11:59 PM EST.

When inside the Cinesend site where do I go to find the films? 

After you have logged into our Festival Films Streaming website you will see the available films images and titles displayed on the homepage. From there you can click on one of the images to open the video for you to watch and enjoy. 

What happens if there is a broken link or one of the films I purchased is missing from the screening home page? 

If you are having issues viewing content within the Festival Film website or if there appears to be a film missing from the homepage don’t forget to scroll down the page as there are additional titles throughout. As well, some film titles may be part of a short film program and may be included in the collection of films titled under a different program name. 

Why does video playback stall or not play smoothly?

We use adaptive bit-rate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why is my movie not playing? 

You must be within the available streaming zones to play certain films. There are films that will not play outside of Ontario, Canada or North America. 

You can find out if the film is available for your location by checking the Film Geoblocking Info. 

Are there any accessible options within the films?

All films screening as part of the imagineNATIVE Festival 2022 will be equipped with Closed Captioning or Full English Subtitles. Our website has an accessible viewing and described audio widget to provide better access to our content.

Please refer to our website to find detailed information about which films will be captioned or fully subtitled.

What if I find a film Triggering and Upsetting? 

As a result of colonial violence, many Indigenous people have experienced trauma. imagineNATIVE greatly values the importance of healing and cultural safety. We understand that some content presented by imagineNATIVE may be upsetting or triggering for direct or intergenerational survivors of trauma. For this reason, Elders and support workers from Ontario Indian Residential School Support Services (OIRSSS) will be available throughout the Festival.

These services are for anyone, including non-Indigenous people, requiring emotional support or access to traditional medicines. 

At imagineNATIVE we support uncensored Indigenous expression. Verbal disclaimers will be given during introductions for any programs containing scenes of graphic physical or sexual violence, or that deal with issues of Indian Residential Schools. Support workers available to talk by phone.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

What devices can I watch films from? 

You can watch imagineNATIVE Festival screenings from your computer, phone or tablet provided you have the correct system requirements and internet access.

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10 and you will require the Supported browsers: Google Chrome, Firefox, Microsoft Edge, or Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later and you will require the Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

How do I use the Apple TV or Roku App?

To access the festival on our app you can download the Cinesend App On Roku or AppleTV (Gen4 and above). Then you are able to Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device or Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge

How do I Vote for a Film I enjoyed? 

During our in-person screenings, patrons will be able to scan a QR code that will redirect you to our voting platform. For our online screenings, there will be a widget in our screening platform (Cinesend) that will redirect you to our voting platform.

Only votes from guests who have viewed the films they vote for are eligible. 

What do the films that we vote for get awarded?

There are two Audience Choice Awards for the short and feature films that get the most votes during the festival period. Each winning film gets a $1,000 cash prize.

Am I able to record any of the films? 

Under Bill C-59, it is illegal to make a recording of the films screened at imagineNATIVE Film and Media Festival. Section 432. (1) A person who, without the consent of the theatre manager [imagineNATIVE], records in a movie theatre [Cinesend platform] a performance of a cinematographic work within the meaning of section 2 of the Copyright Act or its soundtrack (a) is guilty of an indictable offence and liable to imprisonment for a term of not more than two years; or (b) is guilty of an offence punishable on summary conviction. (2) A person who, without the consent of the theatre manager [imagineNATIVE], records in a movie theatre a performance of a cinematographic work within the meaning of section 2 of the Copyright Act or its soundtrack for the purpose of the sale, rental or other commercial distribution of a copy of the cinematographic work (a) is guilty of an indictable offence and liable to imprisonment for a term of not more than five years; or (b) is guilty of an offence punishable on summary conviction. (3) In addition to any punishment that is imposed on a person who is convicted of an offence under this section, the court may order that anything that is used in the commission of the offence be forfeited to Her Majesty in right of the province in which the proceedings are taken. Anything that is forfeited may be disposed of as the Attorney General directs.