Frequently Asked Questions

GENERAL QUESTIONS

How can I contact imagineNATIVE?

We can be reached by phone at 416-585-2333 or by email via info@imagineNATIVE.org.

How can I donate to imagineNATIVE?

We’re able to accept both online donations and donations made by cheque and mail it to:

imagineNATIVE Film + Media Arts Festival
Attn. David Morrison
Suite 446
401 Richmond Street West
Toronto, Ontario  M5V 3A8

What are Sensory Friendly Screenings, and who can attend them?

Sensory Friendly Screenings are screenings where the environment is adjusted to accommodate people who would appreciate a sensory-friendly space, such as a relaxed attitude towards noise and movement, slightly lowered volume and lights at a dim level. People also are more than welcome to leave their seats to roam around. 

What are the perks of volunteering for imagineNATIVE?

  • Participate in the world’s largest Indigenous film and media arts festival
  • Contribute to breaking barriers and connecting communities
  • Learn more about Indigenous perspectives through innovative storytelling, film and media arts
  • Special access vouchers to imagineNATIVE screenings
  • Attend imagineNATIVE’s Volunteer Appreciation Party

Is there a minimum age requirement to volunteer?

Yes, you must be at least 16 years of age. 

Is there a minimum shift requirement ?

Yes, a two shifts minimum is required.

Can I volunteer with a group?

It is possible, but it is case by case. Please email volunteer@imaginenative.org for personalized requests.

Do I need to be Indigenous to volunteer?

No. We accept people from all backgrounds, ethnicities and strive to make our spaces accessible for everyone.

What are the perks of volunteering for imagineNATIVE?

  • Participate in the world’s largest Indigenous film and media arts festival
  • Contribute to breaking barriers and connecting communities
  • Learn more about Indigenous perspectives through innovative storytelling, film and media arts
  • Special access vouchers to imagineNATIVE screenings
  • Attend imagineNATIVE’s Volunteer Appreciation Party

Is there a minimum age requirement to volunteer?

Yes, you must be at least 16 years of age. 

Is there a minimum shift requirement ?

Yes, a two shifts minimum is required.

Can I volunteer with a group?

It is possible, but it is case by case. Please email volunteer@imaginenative.org for personalized requests.

Do I need to be Indigenous to volunteer?

No. We accept people from all backgrounds, ethnicities and strive to make our spaces accessible for everyone.

Question 1

Answer 1

ONLINE FESTIVAL QUESTIONS

Am I able to record any of the films? 

Under Bill C-59, it is illegal to make a recording of the films screened at imagineNATIVE Film and Media Festival. Section 432. (1) A person who, without the consent of the theatre manager [imagineNATIVE], records in a movie theatre [Cinesend platform] a performance of a cinematographic work within the meaning of section 2 of the Copyright Act or its soundtrack (a) is guilty of an indictable offence and liable to imprisonment for a term of not more than two years; or (b) is guilty of an offence punishable on summary conviction. (2) A person who, without the consent of the theatre manager [imagineNATIVE], records in a movie theatre a performance of a cinematographic work within the meaning of section 2 of the Copyright Act or its soundtrack for the purpose of the sale, rental or other commercial distribution of a copy of the cinematographic work (a) is guilty of an indictable offence and liable to imprisonment for a term of not more than five years; or (b) is guilty of an offence punishable on summary conviction. (3) In addition to any punishment that is imposed on a person who is convicted of an offence under this section, the court may order that anything that is used in the commission of the offence be forfeited to Her Majesty in right of the province in which the proceedings are taken. Anything that is forfeited may be disposed of as the Attorney General directs.

How do I vote for a film I enjoyed? What is the prize for the Audience Choice Award winners?

During our in-person screenings, patrons will be able to scan a QR code that will redirect them to our voting platform. For our online screenings, you can vote for a feature by clicking the thumbs up beside the play button, and on the thumbs up under the individual film title in the playlist for shorts. This is done directly on our screening platform (Cinesend). You can vote for as many of our eligible films as you wish. Only votes from guests who have viewed the films they vote for are eligible.

Our Festival features two Audience Choice Awards, the Audience Choice Feature Award with support from Shutterstock and the Audience Choice Short Award with support from BMO. Both awards will give recipients a $2,500 cash prize!

How do I watch online screenings using my Apple TV, Roku, or Chromecast?

To access the Festival via an app, you can download the Cinesend app on Roku or Apple TV (Gen 4 and above). Then, you are able to cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device. You can Chromecast from a Chrome web browser on PC and Mac computers, as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

Alternatively, you can AirPlay from a computer, iPhone, or iPad to an Apple TV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge. You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

What are the system requirements for Mac and/or PC? Can I watch on my iPhone, iPad, and/or Android device? Which browsers are supported?

Mac requirements: Mac OSX 10.12 or later. Our content is supported when using Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

PC requirements: Windows 7 or later. Our content is supported when using Google Chrome, Firefox, Microsoft Edge, or Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

iPhone/iPad requirements: iOS 11.2 or later. Our content is supported when using Safari. Please note that you must have “Screen Mirroring” turned off for content to play.

Android device requirements: Android 6.0 or later. Our content is supported when using Google Chrome.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the email address you use to log in.

What if I find a film triggering or upsetting? 

imagineNATIVE greatly values the importance of healing and cultural safety. We understand that some content presented by imagineNATIVE may be upsetting or triggering for both direct and intergenerational survivors of trauma. For this reason, health support workers are available for counsel on-site during our in-person Festival, as well as by phone during our online Festival. These services are for anyone, including non-Indigenous people, requiring support.

Please visit our Health + Wellness Support page for full information.

Can I watch these films from anywhere in the world? What are the geo-blocking restrictions?  

You must be within the available streaming zones to play certain films due to each individual film’s distribution rights. You can find out which films are available to watch from your location by checking our full list of geo-blocking restrictions.

Why does video playback stall or not play smoothly?

We use adaptive bit-rate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you are using WiFi, try moving closer to your router.

What happens if there is a broken link or one of the films I purchased is missing from the online watch platform?

If you are having issues viewing content via our online watch platform or if there appears to be a film missing from the homepage, remember to scroll down the page as there are additional titles throughout. As well, some film titles may be part of a short film program and may be included as part of a collection of films titled under a short film program name.

Where do I go to watch the films during the online Festival?

We stream our online Festival works via our online watch platform, Cinesend. After you have logged on to the online watch platform, you will see images and titles displayed on the homepage for each available film. From there, you can click on one of the images to begin your screening. Enjoy the show!

How long are films available to watch as part of the online Festival?

All selected films will be available to watch online from October 23, 2023 at 10:00 AM ET until October 29, 2023 at 11:59 PM ET.

How do I get access to the online Festival?

You must either purchase an Online Pass from our online Box Office or visit our Event Schedule, where you can purchase individual virtual screening tickets. Once you complete your purchase, you will be sent a link and an access code which will direct you toward our digital screening platform where you can watch films from the comfort of your own home.

Can you help me troubleshoot? Why am I seeing a black screen?

AirPlay: You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button located in the bottom right-hand side of the player.

Chromecast: Some Chromecast versions cannot support transitions from one video to another, and will display a black screen after the screening pre-roll when casting. If this happens, turn off casting and re-start it once the film starts playing.

Can I use an HDMI cable to connect my computer to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  1. Make sure your computer is close enough to your TV for the HDMI cable to reach.
  2. Connect one end of the HDMI cable into your computer.
  3. Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  4. Using your TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  5. If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
    Mac: Go to the Apple Menu and choose “System Preferences.” Choose “Displays” and hold down the Option key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.
    PC: Right-click on your desktop and select “Display Settings.” Choose “Detect,” then select “Multiple Displays,” and then select “Duplicate these Displays,” and click Apply.

Can I use the web browser built into my TV?

Maybe. Unfortunately, many built-in Smart TVs have web browsers which don’t support playback of protected content. If you get a black screen or error message, your TV is most likely not compatible. Try a different method to view our online content.

What are the specific system requirements to Chromecast?

Our content is supported when casting to a 3rd generation or later Chromecast streaming stick.

Using Chromecast from an Android device: Make sure your Chromecast device is on the same WiFi network as your Android device. After the video starts playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, that means that unfortunately casting is not supported on your device.

Using Chromecast from a computer: Make sure you’re using Google Chrome as your browser. After the video starts playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, that means that unfortunately casting is not supported on your device.

BOX OFFICE QUESTIONS

Where can I find all of the ticketing options for the Festival?

We offer various single tickets, packages, and passes. Visit our online Box Office for ticket information. Please note that all sales are final.

I am a Status card holder. Can I get the HST rebate from my purchase?

Yes. Please email boxoffice@imagineNATIVE.org prior to making your purchase if you wish to use your Status card to purchase tickets, packages, or passes online. Alternatively, you can visit the in-person imagineNATIVE Box Office located at the TIFF Bell Lightbox from October 17 to October 22, 2023 and remember to present your Status card in advance of making your purchase.

Where can I buy Festival tickets?

Tickets, packages, and passes for screenings and events can be purchased via our online Box Office until October 29, 2023. Our online Festival runs from October 23 to October 29, 2023

What types of payment are accepted for Festival tickets?

You need a credit card (VISA, MasterCard, or Amex) for online purchases. Keep in mind that all sales are final.

Are the Festival films rated? Where can I find out if these films are alright for my children to watch?

The films in the festival have not been rated. Under the Film Content Information Act, 2020, there is no longer a requirement to provide movie ratings for films shown in Ontario. Viewing content with younger family members is up to your discretion. 

We have posted content warnings on our website and within our screening platform next to films that contain sensitive and graphic content to help you navigate the screenings. Health support workers are available throughout the Festival in case of any audience member needing support with the content being displayed.

Health support workers are available throughout the Festival in case of any audience member needing support with the content being displayed.

Can I buy more than one ticket or package?

Yes, there are no restrictions on the number of tickets or packages you can buy. Please note that all sales are final.

What if I can’t remember my password?

Click the “Sign In” button on the top right of our website or on the Elevent website. On the sign-in page, click the “Forgot Password” button, enter your registered email address, and follow the instructions to reset your password.

Can I buy a ticket or package for someone else?

Absolutely! Choose the gift option during checkout. Remember that all sales are final.

Please note that all sales are final.

How can I change the information in my account?

Sign in to your account on the Elevent website and access your profile by hovering over your name in the top right-hand corner and then clicking “Account.” Click “Edit Profile” on the left-hand side to update your account details, including your email and password. If you forget your password, use the “Forgot Password” option on the sign-in page

Am I able to get refunds?

No, all sales are final. If you need assistance or encounter account errors, email boxoffice@imagineNATIVE.org, and our team will provide any assistance that we can.

ACCESSIBILITY QUESTIONS

GIVEAWAY QUESTIONS

No Accordion Items Found
Will imagineNATIVE provide ASL interpretation in person?

Yes. Selected introductions and post-screening Q&As will be presented with ASL interpretation. Please check out our website for the most up-to-date offerings.

If accessible seating is required, please email accessibility@imaginenative.org as early as possible, and we will ensure to reserve seating for you to be near the ASL interpreters.  


we’re creating a list with information about captioning and ASL

I found the subject matter of the film to be upsetting to me. I need to talk to someone about it. Is help available?

We understand that some content presented by imagineNATIVE may be upsetting or triggering. Because of this, we will have support workers available on-site at the TIFF Bell Lightbox from October 18-23, 2022. Phone support will be available throughout our online festival from October 24-30, 2022 by calling 1-888-631- 6964 between the hours of 12:00 PM – 4:00 PM

These services are for everyone, including non-Indigenous people, who may require access to emotional support or traditional medicines.

Where can I find out about accessibility accommodations at each festival venue?

We are happy to announce that all of our venues are wheelchair accessible and barrier free. If you or someone else wants to inquire more about the Festival venues, we’re more than happy to provide you with further information upon the request, please email accessibility@imaginenative.org

What are accessible/companion seatings, and who can use them?

Accessible seating is reserved for disabled guests and their companions only. If you or someone else require accessible seating at a venue, please email accessibility@imaginenative.org as early as possible to reserve your seating. 

How do I use the tools on the Accessibility Beacon?

Press through each of the buttons that appear on the Accessibility Beacon menu to choose the option that works best for you.

Is the Accessibility Beacon available on the imagineNATIVE website only?

No. The Accessibility Beacon is available on ImagineNATIVE’s film-viewing (Cinesend) and industry (Eventtia) platforms as well!

What tools are available from the Accessibility Beacon?

It offers options for screen contrast adjustment, link highlighting, bigger texts, bigger text spacing, pause animations, dyslexia-friendly font, cursor changes, tooltips, bigger line height, and uniform text alignment.

Where do I find the Accessibility Beacon?

It appears as a circular button with the figure of a person in it on the upper-left corner. You can also access it by pressing CTRL+U on the keyboard. 

Red icon with the figure of a person in it

Which films will have closed captioning?

While we strive to have all films shown with Open Captions, this isn’t always possible, so some films will be shown with Full English subtitles. Please refer to our online film listings for the most up-to-date information about what films offer what kind of readable text.

How do I turn on closed captioning?

Go to the bottom right corner of the screen and click the button that looks like a screen with closed captioning as highlighted below.

Screen capture of video player with rotating circle around closed caption icon.

INDUSTRY DAYS QUESTIONS

How do I access Eventtia (Scheduling and Online Meeting Platform)?

Micro Meetings scheduling and online participation will be managed through Eventtia. Leaders and participants will receive detailed instructions on how to access the platform through email. 

To check in:

  • Go to the link provided in the email
  • Enter your email address to log in
  • It’s very important that you verify the compatibility of your browser with our platform’s video and networking technology. To do so, click on Verify on the pop-up banner at the top
  • Allow virtual-stage.eventtia.com to use your microphone and camera
  • Click on Done at the bottom of the test video screen
  • You are now ready for the micro meetings!

To access your agenda:

  • Click on Program icon on the left (under the Home icon)
  • Click on Meetings

To enter a meeting:

  • Click on the meeting on your agenda
  • Click Join

Can I take part in Micro Meetings online?

Yes. Micro Meetings are taking place in person at TIFF Bell Lightbox, but will also have a virtual option if you are unable to attend. This networking event is only open to Indigenous creators. Registration info will be sent via email to all Industry Package holders.

How do I sign up for Industry Micro Meetings?

Industry Package holders will be notified when the registration opens and requires prior approval to be able to attend. Micro meetings leaders can register through the application form on the imagineNATIVE Website, under Institute opportunities.

What are Micro Meetings?

The 2022 Micro Meetings are held during imagineNATIVE Industry Days, this full-day event of micro-meetings is the only market event of its kind in the world dedicated to Indigenous screen and digital content, giving Indigenous creatives valuable face-to-face time with industry leaders in various sections of the industry. 

Where can I get the link to the recordings?

Industry Package holders will receive information about how and where to watch the recordings of in-person panels and conversations during our online festival (October 24th – 30th, 2022). These recordings will be available to the public later this year. 

For more information, please check our website.

Will my Industry Days Package allow me to watch films?

Yes, your industry package will provide access to the in-person festival’s program from October 18th – October 23th, 2022. Industry Package holders will also have access to our online festival from October 24th – October 30th, 2022.

Do I need to get a ticket to watch a film?

Yes, you will need to book a ticket to any screenings and events. This package gets you a ticket to all in-person film screenings and special events plus an Online Package but you’re still required to reserve a seat.

Do I have to register in advance for Industry Days events or is having a package good enough? 

This year, due to limited capacity, all Industry Days Package holders must RSVP to each individual Industry Days event, parties, and film screening they wish to attend. Industry Days Package holders are not guaranteed access to all events and must RSVP. We encourage Industry Days Package holders to RSVP for events they wish to attend during the festival. 

Industry Days Package holders will receive 10 tickets to RSVP for events of their choosing during the early bird window starting September 23, 2022. Package holders can RSVP for additional events starting Oct 1, 2022.

Where can I purchase an Industry Package? 

Industry Packages are not available to purchase without prior approval or invitation. You can fill out the industry accreditation form on the imagineNATIVE website to apply for the chance to get an industry package. 

When are Industry Days happening?

The annual imagineNATIVE Industry Days will be presented from October 19 –  22, 2022 in Toronto, Ont, at Artscape Sandbox and TIFF Bell Lightbox and from October 24 –  30 online. 

INDIGITAL DAYS AND SPACES QUESTIONS

How much is admission to the iNdigital Space?

Access to the iNdigital Space is completely free! The space will be open to the public from 12:00 PM to 7:00 PM from October 18 to October 22, 2023.

Are there any age restrictions for the iNdigital Space content?

The iNdigital Space is open to all ages, however, the recommended age for viewing VR experiences with equipment is 13+. We will also flag any content that is intended for older audiences. Viewing content with your young family members is up to your discretion.

What are the hours of operation?

The iNdigital Space will be open to the public from 12:00 PM to 7:00 PM from October 18 to October 22, 2023.

Do I need to pay for access?

Access to the iNdigital Space is FREE. The space will be open to the public from 11 am to 8 pm from October 18 to October 23, 2022. 

Where is the iNdigital Space located?

We invite you to see, listen, and play with our diverse Official Selection, which includes VR, 360, AR, video games, interactive web, and digital media works.

What type of content is in the iNdigital Space?

We invite you to see, listen, and play with our diverse Official Selection, which includes VR, 360, AR, video games, interactive web, and digital media. 

For more information about the official selection, please check our festival website.

Are iNdigital Days events ticketed?

All iNdigital Days events are open and FREE to the public on a first come, first served basis. 

Where are iNdigital Days happening?

All iNdigital Days events will be held at our iNdigital Space located on the TIFF Bell Lightbox Gallery. Volunteers will direct you to the iNdigital Space.

For complete iNdigital Days schedule information, please refer to the imagineNATIVE website.

When are iNdigital Days happening?

iNdigital Days are happening from October 19 to October 20, 2022 from 11:00 am to 8:00 pm.

For complete iNdigital Days schedule information, please refer to the imagineNATIVE website.

What are iNdigital Days?

Formerly Indigenous Digital Development Day (iDDD), iNdigital Days is an extended two-day event packed with opportunities to grow your practice and connect with other digital creatives! Join us at the TIFF Bell Lightbox Gallery from October 19 to October 20, 2022. 

For complete iNdigital Days schedule information, please refer to the imagineNATIVE website.

COVID QUESTIONS

What is the COVID procedure for the Hot Docs Ted Rogers Cinema?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

What is the COVID procedure for the TIFF Bell Lightbox?

imagineNATIVE staff members will remain masked in indoor spaces. Patrons and volunteers are encouraged to wear masks, but this will not be enforced in any of our venues.

SUBMISSION QUESTIONS

If my film is not chosen, can you give me notes or feedback?

Unfortunately, no. Due to the volume of submissions we receive, we are unable to provide feedback or notes for unsuccessful applicants. The process of accepting and declining works is an emotional yet necessary experience for all involved. As artists ourselves, we understand how difficult it can be to receive such news. We appreciate feedback on our processes, and in return, are pleased to suggest alternative exhibition strategies for your work beyond our festival. We hope you continue to share your work and we look forward to meeting you at the festival!

Why does my submission status column say “Disqualified” on FilmFreeway?

If your submission status is “Disqualified,” this means your submission was not completed by the final day of the deadline window. Projects that are not received within the selected deadline window will be disqualified for the festival. If this happens, the main application contact will receive a notification from FilmFreeway. If you believe that your project was disqualified in error, please contact submissions@imagineNATIVE.org. If your project is not eligible for any of our festival programs for any reason, we will contact you directly.

How can I tell whether or not my submission is complete?

Check your submission status by logging into your FilmFreeway account and navigating to the “Submissions” tab at the top of the page. From there, ensure the submission status column next to “imagineNATIVE Film + Media Arts Festival” shows a circular green icon next to the words “In Consideration.” If your submission status is listed as “Incomplete,” please review your submission to ensure all requirements and qualifications have been met and your video upload or link is in place.

What if my contact information or other details in my submission change before the festival?

Log in to your FilmFreeway account at any time to update or revise information on your project page. You can also upload a new version of your film or change your video link under the “Project File” tab. We will use the contact information from the “Submitter Information” section of your project page to contact you regarding the status of your submission, including whether or not you were accepted into the festival. Please ensure this information is kept up to date. imagineNATIVE will not be held responsible for incorrect or outdated contact information in your submission.

What is the process for the festival awards?

The annual imagineNATIVE Awards are adjudicated by an independent jury and each award is determined by jury consensus, with the exception of our Audience Choice Award.

What happens if my work wins an award?

Along with the award, winners receive a sponsored cash prize.

How do I get accessibility assistance in order to submit my work?

Please email us at submissions@imagineNATIVE.org and we will work with you to ensure you can submit to the imagineNATIVE Film + Media Arts Festival.

Does my final work require subtitles or a closed caption file?

To ensure we are accessible, imagineNATIVE requires a closed captioning file. However, if a version of your film exists with open captions embedded, then you can submit that version. During the festival we embed the submitted closed caption files, forcing them to become open captions. All our publicly screened films with in-person screenings will have open captions. Any films posted online will have closed captions, giving the viewer control.

We have included some additional context on captioning:

  • Captions are intended to provide an equivalent viewing experience for individuals who are D/deaf or hard of hearing
  • There are two types of captions: open and closed. Open captions are embedded into the video file and cannot be turned off, while closed captions (CC) can be turned on or off by the user
  • Captions must include all audio sounds including sound effects, speaker IDs, background noises and other relevant elements translated from sound to text
  • Captions improve user engagement and contribute to a better watching experience

Do I Qualify as a Youth Artist?

imagineNATIVE considers an Youth Artist as someone of any age who is less that 29.

I am an imagineNATIVE volunteer. Can I still submit?

Yes. imagineNATIVE supports all Indigenous artists’ work, including those who give their time, insight and talent as board members, staff, contractors and volunteers.

What if my submission is not in English?

No problem, we are accepting submissions in all languages. However, the festival audience is primarily English-speaking and Non-English language works with dialogue must include English closed captioning to be eligible. As an exception, closed captioning is not required if the artist intends to present the film or piece in the original language without English subtitles for artistic or cultural reasons. If applicable, please specify in the submission form.

What types of work can I submit?

We are accepting film + video works (e.g. cinematic films, music videos, web series), digital + interactive works (e.g. non-interactive digital works, interactive works such as VR, video games, choose-your-own-adventure), and audio works (e.g. soundscapes, sound art, radio plays, audiobooks, narrative podcasts, documentary podcasts).

What if some members of my production team are non-Indigenous?

Joint creative works may be considered with requests for additional clarification.

Do I have to be Indigenous to submit?

Yes. However, in some cases an Indigenous person may not know their nation or community. To gain a better understanding of these realities, we welcome all Indigenous people to share their story.

Is there a fee to submit to the Festival?

No. There is no cost to submit to the imagineNATIVE Film + Media Arts Festival.